Terms & Conditions

Security Policy
When purchasing from Pier 10 your financial details are passed through a secure server using the latest encryption technology.

Product Pricing and Availability

All orders including those taken over the phone will be accepted at our sole discretion.
All prices quoted on our website are in Australian Dollars and include GST. All stock is subject to availability. Vintages and prices can be subject to change at short notice. Product photos used to advertise products may show different vintages to those that are currently available. If you’re unsure about a product, please email us prior to purchasing. Please see further information below on cancellation of orders due to stock unavailability. 

Payment

When you place an order on the website, you authorise us to deduct payment from the credit card or PayPal account you provide. By placing an online order you confirm that it is authorised by the credit card holder in order to have payment details processed. We can refuse to authorise and process payment for an order with absolute discretion when deemed necessary. 

Cancellation of Orders

All orders are subject to stock availability. If we are unable to fulfil orders based on stock, we will contact you and promptly refund the full purchase price of an order to you. Please refer to our Refunds & Returns Policy for more detail. 

Shipping

TBA

Gift Cards

We sell gift cards online. They are only redeemable on-site for the restaurant/dining and events. They cannot be used for online wine sales, or sales/tastings at the cellar door .

Our online Gift Cards can be used towards any purchase food and beverage at the Pier 10 Restaurant. When redeemed the Gift Card code will be relinquished at the checkout and after use will no longer be valid. There will be no change given. Pier 10 is not responsible for lost, stolen or damaged gift cards. Gift Cards are not redeemable for cash and cannot be re-loaded after initial purchase. The card amount can be split across multiple transactions. All Gift Cards are valid for three years from the date of purchase as listed on the Gift Card.

Copyright and Intellectual Property

The website, its content, layout and design including but not limited to logo, photographs, code, data and graphics may only be used for personal reference and may not be copied, reproduced or stored without written consent of Pier 10 or Happy Creative.